Booking information

Facility Fee

A booking fee of £1.50 per ticket will be applied to all tickets £10 and over, up to a maximum of 10 tickets when booking online. If booking through the Box Office (in person, by phone or by post) the per ticket booking fee is £1.75.  There may be additional charges on selected shows, which will be advised by our sales staff and on our website. Tickets sent by post incur a £1 postage charge.

Online booking

Tickets booked online from this website can be printed at home, posted or collected from the theatre.

Online booking is subject to the following restrictions:

  • Wheelchair spaces cannot be booked online. If you require a wheelchair space please call the Box Office - 01892 530613.
  • Only selected concessions are available online.

Box Office

The Box Office is open to counter callers from 12pm to 5pm Monday to Friday and from 10am to 5pm on Saturday. Phone lines are open from 8.30am to 5pm Monday to Friday and from 10am to 5pm on Saturday. On the evening of a show we are open to counter callers until fifteen minutes after the show commences and on Sunday 90 minutes before performances and 15 minutes after the start.

You can also buy tickets from the Tunbridge Wells Gateway at 8 Grosvenor Road, Tunbridge Wells, TN1 2AB, using their public access computers. Staff are on hand to assist if necessary. Payment must be by debit or credit card. Opening hours are Monday to Friday 9am-5pm (plus late opening Thursdays to 6.30pm) and Saturday 9am-1.30pm.

Tickets can be paid for by Cash / Cheque/ Credit Card / Debit Card and Theatre Vouchers. There is a £1.00 fee for tickets posted. Tickets can also be collected from the venue - you must bring the card that you used to purchase the tickets in order to collect them.


Tickets can be reserved without payment for up to two days until the day before the event.

Theatre Vouchers

The Box Office accepts and sells Theatre Vouchers.

Terms & Conditions

We regret that tickets cannot be refunded or exchanged after purchase, except when an event is cancelled. For more information visit our Terms and Conditions of sale page.